Frequently Asked Questions
Everything you need to know about your order and our heritage collection.
What is the standard shipping time for orders?
Domestic orders are typically processed within 1-2 business days and delivered within 3-5 business days. International shipping times vary depending on the destination but generally take between 7-14 business days.
How can I track my delivery?
Once your order has been dispatched, you will receive an automated email containing your tracking number and a link to the courier's website to monitor your parcel's progress.
What is your return policy for regimental apparel?
We offer a 30-day return policy for most items. Products must be in their original, unworn condition with all tags attached. Please note that custom-made or personalized regimental items are non-refundable unless faulty.
Are your products officially licensed?
Yes, we pride ourselves on authenticity. All our regimental insignia, ties, and accessories are produced to meet official standards and, where required, are manufactured under license.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer discounts for bulk military association orders?
We do provide special pricing for large orders from registered associations or messes. Please contact our customer service team directly with your requirements for a bespoke quotation.